Introduction

D’Oplosser processes personal data of its customers, potential customers, and other contacts. We do this in order to execute any potential agreements. In this privacy statement, we explain why and how we process your personal data.

We do not have a Data Protection Officer on staff, but we are happy to answer any questions about our privacy policy at info@doplosser.com.

Which personal data does D’Oplosser process

Below is an overview of the personal data we may process, depending on the products or services you use or purchase:

• First and last name
• Address
• City of residence
• Telephone number
• Email address
• Company name
• Company address details
• Location data
• VAT number
• Contact history

Other personal data you actively provide, for example through website registration, correspondence, or phone calls.

Legal obligations

A small part of our processing is legally required. This mainly concerns personal data needed to comply with our tax obligations.

Newsletters and mailings

Occasionally, we send newsletters and/or mailings. Sometimes these are personalized based on actions you have taken or products and/or services you have purchased from us. You always have the option to adjust your preferences for receiving newsletters and mailings.

Automated decision-making

D’Oplosser does not make decisions based on automated processing (algorithms) that could negatively affect you.

Rights of data subjects

Under the GDPR, everyone has certain rights. We do our best to comply with these. If you have suggestions or comments, please let us know! To exercise your rights, you can contact us via info@doplosser.com.

• Access and information: You can see which personal data we process about you. We will also gladly explain how and why we process this data.
• Rectification: If you believe we have incorrect data about you, let us know and we will correct it.
• Erasure (“Right to be forgotten”): You can request that we delete your personal data. Please note that we may need to continue processing some data for other purposes (e.g., administration or deduplication).
• Restriction: If you believe we are processing your personal data unlawfully or incorrectly, you can request that we restrict that processing.
• Objection: You can object to the processing of your personal data. For marketing purposes, we will stop processing as soon as possible.
• Data portability: This is a new right under the GDPR to transfer your personal data. If you wish to exercise this right, please contact us.

Additionally, you can also:

• Withdraw consent: For example, to stop receiving emailings. If you want to withdraw consent for any other processing, contact us at info@doplosser.com.
• File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP): If you believe we are not complying with privacy laws, we would like to hear from you. You can also file a complaint with the AP.

How long do we retain your personal data?

Personal data may not be retained longer than necessary. The retention period depends on the purpose for which the data was collected and any legal obligations to retain data.

If you requested a quote but did not become a customer, we will delete your data no later than two years after our last contact. Similarly, if we received a quote from you but we did not become your customer, your personal data will be deleted no later than two years after the last contact. If you did become a customer, we will retain your personal data for seven years after the end of the fiscal year in which the agreement was fully executed. This seven-year period corresponds to the period we are required to keep our records for tax purposes. After this period, we will delete your personal data.

Legal bases for processing

As explained above, we process some data to fulfill a legal obligation, some to execute a contract, and most to serve the legitimate interest of D’Oplosser: carrying out our objectives. If you want to know more about how we evaluate legitimate interest, please contact us.

Disclosure to third parties

In connection with the execution of an agreement with you, it may be necessary to provide your personal data to parties that supply products and/or services to us or perform work on our behalf. We also use external server space to store parts of our sales and purchasing administration, which includes your personal data. Your personal data is therefore provided to our server space provider.

How D’Oplosser protects your personal data

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you feel that your data is not properly secured or suspect misuse, please contact us at info@doplosser.com.

We have taken the following measures to secure your personal data:

• Servers and employee devices are equipped with up-to-date security software, such as antivirus and firewalls.
• We only transmit your data over secure internet connections (SSL). You can see this in the address bar with “https” and the padlock icon.
• Access to personal data from mobile devices is restricted and actively monitored.

DKIM is an internet standard we use to prevent emails sent in our name from containing viruses, spam, or attempts to steal personal (login) information.

Cookie statement

D’Oplosser uses cookies to monitor website maintenance and to analyze website traffic using Google Analytics.

Cookie policy

Types of cookies used on D’Oplosser’s website:

1. Functional cookies
   Cookies necessary for the website to function properly or to make it easier to use. For example, saving your login details so you don’t have to log in each time. Closing the cookie notice also falls under functional cookies.
2. Analytical cookies
   Cookies used to measure and analyze visitor behavior on this website. We use this information to optimize the website. No personal or sensitive data is stored with this function.